Tell us how we can help.
Product questions, parent support, partnerships, press, or privacy — pick the lane that fits and we'll take it from there.
Product support
Creation, generation, playback, series, planning, and billing questions.
support@storyfabro.comInclude the story or series name and roughly when it happened.
Safety or privacy
Data questions, privacy preferences, and account deletion help.
privacy@storyfabro.comInclude your account email — never your child's details.
Partnerships
Schools, libraries, creators, and collaboration ideas.
partners@storyfabro.comInclude a short description of your organization and idea.
Press
Interviews, media questions, and brand assets.
press@storyfabro.comInclude your outlet and your deadline.
Reporting a specific story?
The fastest, safest path is “Report a problem” in Story Details inside the app. It quarantines the story immediately — it cannot be approved or played — and support follows up with the adult account owner.
How reporting worksLooking for quick answers?
Credits, approval, series, cancellation — most questions are already answered in the help center.
Visit the help center